Frequently Asked Questions

To shop at Galleriadilux.com, you should be atleast 18 years of age or above and legally permitted by the laws of India to shop in the country. 

GalleriadiLux.com deliver orders only within India from our portal, so you need to give an Indian address along with your contact number for a successful delivery of your product.

There can be three considerations that can be taken for this:

• If the item runs out of stock, it would be labeled the same and the item won't get added to your shopping cart. However, if the item goes out of stock after it has been added to your shopping cart but before your check out is completed, you will be informed at the time of check out.
  
• Such items can be added to your wishlist and we would try our best to provide you with your wishlist item at the earliest possible. As soon as your wishlist item will be available with our store, we will notify you for the same so that you can place your order.
  
• If an item goes out of stock after you have placed your order and received an order- confirmation, then, we will try our best to fulfill the order by sourcing the selected item. In the event that we are unable to source it for you, or if it is likely to take more than 15 days to ship, we will inform you about the delay and cancel the item as per your convenience and reverse any charges made to your credit / debit card against that item.

My Wishlist is a list wherein you can add the items you like and may wish to purchase anytime in the future. You can also add items, which are currently unavailable at our store. You will receive an email notification, once the items are available to be ordered. 

You can contact Galleriadilux.com via mail at info@galleriadilux.com or in the case of customer complaints or feedback at support@galleriadilux.com.

All the products are under Galleriadilux.com assurance in all manners and aspects; we would provide you with all the details regarding the color, size, material and other necessary information required. We ensure to provide you with an absolute authentic luxury brand product with best quality across the globe at best prices. The good offered on Galleriadilux.com are imported and genuine. Goods offered on Galleriadilux.com do not include any after sale service/warranties as they are not under the control of Galleriadilux.com. Galleriadilux.com guarantees the authenticity of the products and states to the best of its knowledge all goods are authentic and genuine and have acquired through legal channels. However, galleriadilux.com stands behind the products sold and will offer the after sales services, where applicable, and will exercise a reasonable effort in providing exchanges or replacements for goods and incidences covered under the original manufacturers warranty.

Be assured that the access to your personal information is kept limited to us and our subsidiaries is totally confidential; we will not allow outflow of your details at any point of time

To be our member at GalleriadiLux.com, we will need to have your name, mailing address, contact number and email address. While processing your order online, we would require your billing address, shipping address, contact number, debit card number/ credit card number and the expiry date. If necessary, these particular details may be shared with a credit reference agency to verify your order.

We answer emails in the order they are received and we try to respond as promptly as possible. We mostly reply within 24 hours of receiving an email, but if there is an increased volume of inquiries it may take us 2-3 business days to get back to you. To help us respond to you faster, please only send one email per inquiry.